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Elder Services Helplines
Find your Florida Aging and Disability Resource Center and Elder Helpline
Not sure who to call, or where to start? To reach your local Florida Aging and Disability Resource Center, call the Elder Helpline, your statewide starting point for senior services, at 1-800-96-ELDER (1-800-963-5337).
Caring for someone living with dementia in Central Florida? Call the Alzheimer's & Dementia Resource Center (ADRC), too, at (407) 436-7750.
What is the Florida Elder Helpline?
The Florida Elder Helpline is a free phone line run through the Florida Department of Elder Affairs. It connects older adults and their families with information and local services.
The number is 1-800-96-ELDER (1-800-963-5337). You can learn more at elderaffairs.org.
The helpline connects you with your local Aging and Disability Resource Center, the state-designated agency for senior services in your area.
Is ADRC the same as Florida's Aging and Disability Resource Center?
No. We share the initials, but we're a different organization. ADRC is an independent nonprofit for dementia caregivers. We are not one of Florida's state Aging and Disability Resource Centers.
We're the Alzheimer's & Dementia Resource Center (ADRC), a nonprofit that has supported Central Florida caregivers since 1984, serving Orange and Seminole counties. We focus on people caring for someone living with Alzheimer's or another dementia. Call us at (407) 436-7750.
Florida's Aging and Disability Resource Centers are regional agencies that help with a wide range of senior services. Reach yours through the Elder Helpline at 1-800-96-ELDER.
Many families use both. Learn more about who we are.
Which number should I call?
Caring for someone living with dementia in Central Florida
See our referral servicesCall ADRC at (407) 436-7750, Monday to Friday, 8:30 AM to 4:30 PM. Our services are free to caregivers and care partners.
General senior services anywhere in Florida
Visit elderaffairs.orgCall the Florida Elder Helpline at 1-800-96-ELDER (1-800-963-5337).
Support any time, day or night
Visit alz.orgCall the Alzheimer's Association 24/7 Helpline at 800-272-3900.
An emergency
If someone is in danger, call 911. ADRC is not an emergency service.
Questions about elder services in Florida
What is the Florida Elder Helpline phone number?
The Florida Elder Helpline is 1-800-96-ELDER, which is 1-800-963-5337.
What kind of assistance is available for seniors in Florida?
Florida offers services such as in-home help, meals, respite for caregivers, transportation and help understanding benefits. What's available depends on where the person lives and what they qualify for. Call the Elder Helpline at 1-800-96-ELDER to find out what's near you. Caring for a Veteran? See our Veterans resources for VA options.
What does the Florida Department of Elder Affairs do?
The Florida Department of Elder Affairs is the state agency for older adults. It runs the Elder Helpline and funds local programs for seniors and caregivers, including some of ADRC's support groups and the State of Florida Brain Bank. Learn more at elderaffairs.org.
Where can I find Elder Affairs ADRD training?
The Florida Department of Elder Affairs approves Alzheimer's disease and related dementias (ADRD) training for care workers. Find approved trainings at elderaffairs.org. For ADRC's workshops and classes for caregivers, see our education services.
What should I do if an elderly person needs help?
If they're in danger, call 911. For services and information, call the Elder Helpline at 1-800-96-ELDER. If the person is living with dementia and lives in Central Florida, call ADRC at (407) 436-7750.
Does the state of Florida pay you to take care of elderly parents?
Sometimes. Some Florida Medicaid programs may allow family members to be paid caregivers, depending on eligibility. Ask the Elder Helpline at 1-800-96-ELDER for current rules.
I'm caring for a parent with no family support. Who can help?
You don't have to find every answer on your own. Call the Elder Helpline at 1-800-96-ELDER to learn which services your parent may qualify for. If your parent is living with dementia in Central Florida, call ADRC at (407) 436-7750 for free Information & Referral, one-on-one Care Navigation and caregiver support groups.
How do I find the aging and disability resource center near me?
In Florida, call the Elder Helpline at 1-800-96-ELDER (1-800-963-5337). It connects you with the Aging and Disability Resource Center for the county where your loved one lives. Outside Florida, use the state list below.
My parent keeps putting off planning. When should we call for help?
Sooner is better. Many adult children find that waiting until later ends up meaning a crisis they handle alone. You don't need an emergency to call. In Florida, the Elder Helpline at 1-800-96-ELDER can explain local services. If your parent is living with dementia in Central Florida, call the Alzheimer's & Dementia Resource Center (ADRC) at (407) 436-7750 for free one-on-one Care Navigation.
Where can seniors get help before or after a hurricane?
If anyone is in danger, call 911. Before and after a storm, the Florida Elder Helpline at 1-800-96-ELDER can point you to local senior services. It helps to plan early and keep a current list of medications and doctors with you. For tips on caring for someone living with dementia, call ADRC at (407) 436-7750.
Where is the Florida Department of Elder Affairs consumer resource guide?
Look on elderaffairs.org or ask the Elder Helpline at 1-800-96-ELDER to help you find state resources for older adults and caregivers.
I live out of state and my parent is in Florida. Can ADRC help?
Yes, if your parent is living with dementia in Central Florida. Call ADRC at (407) 436-7750. Care Navigation can be virtual, and our virtual caregiver support groups are open to caregivers outside Florida. For local services where you live, use the list below.
Elder services helplines by state
Not in Florida? Call your state's aging services agency for local information and referrals.
| State | Phone |
|---|---|
| Alabama | 877-425-2243 |
| Alaska | 800-478-6065 |
| Arizona | 602-542-1023 |
| Arkansas | 866-801-3435 |
| California | 800-510-2020 |
| Colorado | 303-866-5700 |
| Connecticut | 860-424-5274 or 860-218-6631 |
| Delaware | 800-223-9074 |
| Florida | 800-963-5337 (1-800-96-ELDER) |
| Georgia | 866-552-4464 |
| Hawaii | 808-586-0100 |
| Idaho (Idaho Commission on Aging) | 208-334-3833 |
| Illinois | 800-252-8966 |
| Indiana | 866-963-7383 |
| Iowa | 866-468-7887 |
| Kansas | 800-432-3535 |
| Kentucky | 502-564-6930 |
| Louisiana | 866-758-5035 |
| Maine | 800-262-2232 |
| Maryland (Maryland Department of Aging) | 410-767-1100 |
| Massachusetts | 800-243-4636 |
| Michigan (MDHHS Aging & Adult Services Agency) | 517-373-8230 |
| Minnesota | 800-333-2433 |
| Mississippi | 800-948-3090 |
| Missouri | 800-497-0822 |
| Montana | 800-551-3191 |
| Nebraska | 800-942-7830 |
| Nevada (Aging & Disability Services Division) | 888-729-0571 |
| New Hampshire | 866-634-9412 |
| New Jersey | 877-222-3737 |
| New Mexico | 505-243-2551 |
| New York | 212-639-9675 |
| North Carolina | 919-733-3983 |
| North Dakota | 701-328-4601 |
| Ohio (Ohio Department of Aging) | 800-266-4346 |
| Oklahoma | 800-211-2116 |
| Oregon | 800-282-8096 |
| Pennsylvania | Varies by county. See aging.pa.gov |
| Rhode Island | 401-462-4000 |
| South Carolina | 800-868-9095 or 803-734-9900 |
| South Dakota | 866-854-5465 |
| Tennessee | 800-669-1851 |
| Texas | 800-458-9858 |
| Utah | 877-424-4640 or 801-538-3910 |
| Vermont | 800-642-5119 or 802-241-2401 |
| Virginia | 800-552-3402 |
| Washington | 866-720-4863 |
| West Virginia | 877-987-3646 |
| Wisconsin | 608-266-1865 |
| Wyoming | 800-442-2766 |
Alzheimer's & Dementia Resource Center (ADRC)
Alzheimer's & Dementia Resource Center (ADRC)
1470 Gene Street, Winter Park, FL 32789
Serving Orange and Seminole counties and Central Florida since 1984
(407) 436-7750
info@adrccares.org
Monday to Friday, 8:30 AM to 4:30 PM
ADRC is an independent nonprofit for dementia caregivers. We are not one of Florida's state Aging and Disability Resource Centers. To reach those, call the Florida Elder Helpline at 1-800-96-ELDER (1-800-963-5337). For dementia caregiving questions, contact us.
Caring for someone living with dementia in Central Florida?
Call ADRC at (407) 436-7750, Monday to Friday, 8:30 AM to 4:30 PM. We'll answer your questions and connect you with free support.
Related help from ADRC
More ways we can help:
- Resource Library: 38 free PDFs, plus an in-office lending library you can borrow books from
- Education services: workshops and classes for caregivers
- Caregiver support groups: in person and virtual, free
- Care Navigation: one-on-one help and a personalized care plan, free

