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Care Navigation (Care Coaching)
Free senior care navigation for dementia caregivers
Everyone tells you how strong you are, but it feels like you're on your own? Burnt out, at your wits' end, and not sure where to start? You shouldn't have to figure this out alone. Our free senior care navigation for dementia caregivers gives you one-on-one time with the Alzheimer's & Dementia Resource Center (ADRC) to learn coping skills, strategies and tools, and to build a care plan that fits your family.
It's free, it's one-on-one, and you can meet in person or virtually from home.
What is dementia care navigation?
Dementia care navigation is free, one-on-one help for the caregiver. At the Alzheimer's & Dementia Resource Center (ADRC), we teach you coping skills, strategies and tools you can use every day with the person living with Alzheimer's or another dementia.
Together, we build a personalized care plan for your role as a care partner.
Care Navigation is educational. It is not therapy or counseling. Think of it as a guide who helps you understand what's happening and what to do next.
Think of it like the GPS on your phone. The road with dementia has twists and turns, and it's different for every family. You bring us the problem, and we help you problem-solve and find the next turn.
The Alzheimer's & Dementia Resource Center (ADRC) offers free Care Navigation to caregivers in Orange and Seminole counties and across Central Florida. Call (407) 436-7750 to book.
On our old site, this service was called Care Coaching. It's the same free service.
What you get from a Care Navigation session
Coping skills
Practical ways to handle the hard moments, for you and for the person you care for.
Strategies and tools
Ideas that work in real homes, from communication to daily routines.
A personalized care plan
A plan built around your situation, your family and your budget.
Confidence
You'll leave knowing more, and feeling more able to handle what comes next.
Local options
We look at which services are available near you and connect you through Information & Referral. See all of our free services.
How Care Navigation works
Reach out
Call (407) 436-7750, Monday to Friday, 8:30 AM to 4:30 PM, or email info@adrccares.org.
Choose in person or virtual
Meet with us one-on-one at our office at 1470 Gene Street, Winter Park, FL 32789, or virtually from home.
Tell us about your situation
We'll learn what you can afford, whether family or friends can help, and which local services might fit.
Leave with a plan
We help you build a personalized plan you can start using right away.
I'm nearing the end of my rope. Where do I start?
Start with a Care Navigation session. It's the best first step when you feel overwhelmed.
Many caregivers come to us burnt out, after months or years of trying to do everything themselves. Losing your patience, feeling like you're failing, or feeling like caregiving has taken over your whole life doesn't make you a bad caregiver. It's a sign you need more help, and realizing that is the moment we can start helping.
In your session, we'll look at what you can afford, who in your family or circle of friends can pitch in, and what services are available locally. Then we'll make a plan together.
What is the new Medicare program for dementia care navigation?
Medicare's dementia care navigation program is called GUIDE (Guiding an Improved Dementia Experience). Through GUIDE, participating health care providers offer people living with dementia and their caregivers care coordination, caregiver support and a limited amount of respite care.
GUIDE is only available through providers taking part in the program, and it's generally for people with Original Medicare. To find out if you qualify, ask the person's doctor or read about the program on cms.gov. You can also check coverage questions at medicare.gov.
ADRC's Care Navigation is separate from Medicare. It's free to caregivers and care partners, thanks to our donors and Champions of Care sponsors, and you don't need any insurance to use it.
How is ADRC's Care Navigation different from Medicare GUIDE?
ADRC's Care Navigation is free, educational and open to any caregiver, with no insurance needed. GUIDE is a Medicare program for eligible people living with dementia, run through participating health care providers.
| ADRC Care Navigation | Medicare GUIDE | |
|---|---|---|
| Who offers it | Alzheimer's & Dementia Resource Center (ADRC), a Central Florida nonprofit | Health care providers taking part in the Medicare GUIDE program |
| Cost | Free to caregivers and care partners, thanks to our donors | Paid through Medicare for people who qualify; usual Medicare cost-sharing may apply |
| Who it's for | Caregivers and care partners of a person living with Alzheimer's or another dementia | People living with dementia who qualify through Medicare, and their caregivers |
| Insurance needed | None | Medicare, through a participating provider |
| What it focuses on | Education for the caregiver: coping skills, strategies, tools and a personalized care plan | Care coordination, caregiver support and a limited amount of respite care |
| How you meet | One-on-one, in person or virtually | Depends on the provider |
You don't have to choose. You can use ADRC's Care Navigation whether or not your family is in GUIDE. This is general information; check medicare.gov or the person's doctor for GUIDE details.
Questions about Care Navigation
Is ADRC's Care Navigation really free?
Yes. Thanks to our donors, Care Navigation is free to caregivers and care partners. There's no insurance to check and no bill afterward.
Is Care Navigation the same as counseling or therapy?
No. ADRC does not provide therapy or counseling. Care Navigation is an educational service that helps you better understand dementia, build coping and caregiving skills, problem-solve and prepare for decisions along the way.
Can I meet in person or online?
Both. Every session is one-on-one. You can meet with us in person at our office or virtually from home.
Who is Care Navigation for?
It's for caregivers and care partners of a person living with Alzheimer's or another dementia, including spouses, adult children and other family members. Many are senior caregivers, older adults looking after a husband or wife, and many are adult children caring for a mom or dad.
What does a dementia care navigator do?
A dementia care navigator is a guide for the caregiver. At ADRC, your navigator listens to what's happening at home, helps you problem-solve, teaches coping skills and strategies, and helps you build a personalized care plan. We also point you to local services through Information & Referral.
Should my mom stay home with a caregiver or move to assisted living or memory care?
There's no single right answer, and it often changes as dementia progresses. Families usually weigh safety, the care your person needs day and night, your own health, and what you can afford. Options can include an in home senior caregiver, adult day care, or a community with a memory care unit. In a free Care Navigation session, we'll talk through your situation and the local options so you can decide with clearer information.
My family doesn't agree about Mom's care. Can you help?
Yes. Disagreements about care are very common, especially when relatives live far away or haven't seen the day-to-day changes. In a Care Navigation session, we help you lay out the options, the costs and the local services, so you have clear information to share with your family.
My siblings won't help and I'm doing this alone. Can you still help?
Yes. Many caregivers are doing this mostly on their own. In your session, we look at who in your circle might help and which local services can fill the gaps, then build a plan around that.
I live out of state, and my parent lives in Central Florida. Can you help?
Yes. We help out-of-state caregivers whose loved ones live in our area. Call (407) 436-7750 or email info@adrccares.org to get started.
What is the GUIDE model for dementia care?
GUIDE (Guiding an Improved Dementia Experience) is a Medicare model that pays participating health care providers to coordinate dementia care. It brings together care coordination, caregiver education and support, and a limited amount of respite care for people living with dementia and their caregivers. Learn more on cms.gov.
How do I apply for the Medicare GUIDE program?
You don't apply to Medicare directly. People join GUIDE through a health care provider that takes part in the program. Ask the person's doctor whether they offer GUIDE or can refer you to a program that does, and check cms.gov or medicare.gov for details. ADRC's Care Navigation needs no application or insurance.
Does Medicare or insurance cover dementia care?
Unfortunately, not a lot. Medicare's GUIDE program provides a limited amount of respite hours. Some Medicare Advantage plans say they offer coverage, so ask your plan which companies they work with. Learn more at medicare.gov.
What if I need more support between sessions?
Join one of our free caregiver support groups, in person or online. You can also browse our free Caregiver Resource Library or ask about our education services. For a short weekly moment of encouragement, download our free dementia devotional for care partners. Caring for a Veteran? See our Veterans resources.
Alzheimer's & Dementia Resource Center (ADRC)
Alzheimer's & Dementia Resource Center (ADRC)
1470 Gene Street, Winter Park, FL 32789
Serving Orange and Seminole counties and Central Florida since 1984
(407) 436-7750
info@adrccares.org
Monday to Friday, 8:30 AM to 4:30 PM
ADRC is an independent nonprofit for dementia caregivers. Learn more about who we are. We are not one of Florida's state Aging and Disability Resource Centers. To reach those, see our Elder Services Helplines page.
Not sure where to start? Book your free Care Navigation session
Call (407) 436-7750, Monday to Friday, 8:30 AM to 4:30 PM, or email info@adrccares.org. Meet one-on-one, in person or virtually. We're here to help.


